Orders everywhere.
Orders came through different channels, product information lived separately and the team organized the operation by hand.
CASE STUDY · SYSTEM · AUTOMATION · ORDER MANAGEMENTFROM ONLINE ORDERS
FROM ONLINE ORDERS
TO OPERATIONS.
Order Flow is a web-based system that turns orders and conversations from the website, WhatsApp and Instagram into structured orders, and gives the team one place to run the day to day.
A core behind the store.
Order Flow sits behind the online ordering experience and connects incoming orders with the systems that run the business.
A clear path, start to finish.
From the first customer order to the final operational view, the team follows the whole process from one panel.
01 / THE PANELTHE WHOLE BUSINESS,
THE WHOLE BUSINESS,
IN ONE PANEL.
Products, stock, customers, orders and analytics live in one clear interface, designed to be used every day without friction.
- Control center with shortcuts to every area
- Catalog with price, status and stock per product
- Orders organized by status, with search and filters
- Analytics on conversations and most-asked products
02 / THE JOURNEY SYSTEM ACTIVE
FROM ORDER
TO DELIVERY.
Every order moves through clear statuses. The team always knows what needs doing and what is done.
- ●01NEW
New order
Comes in from the website, WhatsApp or Instagram and is recorded with customer, contact, payment method and total.
- ◐02IN PREPARATION
In preparation
The team picks it up with one click from the list and sees at a glance what is left to prepare.
- ➜03DISPATCHED
Dispatched
It is marked as dispatched and kept in the order and customer history.
- ✓04DELIVERED
Delivered
The order is closed and feeds the business's sales analytics.
Cancelled orders have their own tab, so they never go out of sight.
03 / TOGETHERA SYSTEM TO TURN
← MORE PROJECTS
A SYSTEM TO TURN
ORDERS INTO
OPERATIONS.
- 01CAPTUREBrings orders from every channel together.
- 02MANAGEKeeps products, stock and customers in order.
- 03ANALYZETurns activity into decisions.